This section focused a lot on empathic listening in order to understand someone. The part I found the most interesting was autobiographical response vs. the empathic listening conversation. You could really see how much better empathic listening skills are during the second conversation because the son was able to figure out his own solutions to his problems, rather than just getting frusterated with his father.
I was kind of surprised that was the second habit on the road to interdependence because I feel like it should come before Think Win/Win. I mean how can you try and reach a Win/Win agreement without understanding the other person and then being understood by them. Seeking First to Understand... is almost like a step in the process of creating a Win/Win situation.
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Good point on the chapter order. Seeking First to Understand deals with the diagnosis, and Think Win/ Win deals with the proposed solution, and Covey's whole point is that the former should come before the latter. I guess that is just a minor detail though. Of course both chapters have been very insightful.
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